Return Policy

1- Without prejudice to the agreement and statutory guarantee provisions, the consumer has the right to replace the product provided to him by the store within the seven days following the date of receiving the product, and he is not entitled to replace the product after the seven days have passed.

2- In order to replace the product, it is required that the product be in a sound condition, and that the consumer has not used the product or obtained its benefit, and the store has the right to inspect the product before replacing it to ensure its safety, and the consumer must pay the shipping value if he wants to replace the product. In international exchange, the consumer bears the full costs of shipping and product delivery To the shipping company, and in the event of defects or errors, the consumer will be compensated

The consumer is not entitled to replace the product in the following cases:

1- If the product was manufactured at the consumer’s request or according to specifications specified by him, with the exception of products that have a defect or that violate the specifications specified by the consumer.

2- If the product consists of video tapes, CDs, CDs, or information programs that have been used.

3- If the product is newspapers, magazines, pamphlets, books, or anything else that is considered a work.

4- If a defect appears in the product due to poor possession by the consumer.

5- If the contract deals with the provision of accommodation, transportation or catering services.

6- If the contract deals with the purchase of software download products via the Internet.

Return policy:

All products in the crazy store are not shipped, but rather you receive an e-mail in the form of codes

All products support most of the countries of the world and the Arabian Gulf

The return is free within 7 days of the request, provided that the service is not used in whole or in part (in the absence of evidence of using the service, it is not possible to return)

We are committed to the warranty period mentioned in each product, and in the event of interruption of the basic service of the product, the customer is compensated with a replacement key, and in the absence of compensation for activation, the customer is entitled to compensation for the remaining period.

In the event that the customer wants to return a service product, the full amount is returned in the event that it is found that the product has not been used at all within 7 days of the request, and a partial return is made only in the event that it is found that the required activation has not worked according to the period specified in the request, and no return is made if it was used or benefited The customer of the product in part or in full, and there is no return without a convincing reason.

Please note that the transfer fee will be deducted if the payment is electronic via the card.

The consumer is not entitled to return the product in the following cases:

1- If the product was manufactured at the consumer’s request or according to specifications specified by him, with the exception of products that have a defect or that violate the specifications specified by the consumer.

2- If the product consists of video tapes, CDs, CDs, or information programs that have been used.

3- If the product is newspapers, magazines, pamphlets, books, or anything else that is considered a work.

4- If a defect appears in the product due to poor possession by the consumer.

5- If the contract deals with the provision of accommodation, transportation or catering services.

6- If the contract deals with the purchase of software download products via the Internet.

Purchase refund policy

Online payment methods (credit card, direct debit card, SADAD, mada, etc.)

We will process the refund within 5 working days from the moment we receive the item. Although we process the refund within 5 business days, the actual balance in your account will depend on how long your bank account will need*. The refund will be made via the same payment method used to purchase the product online.

Refund the full amount paid within 7 days or compensate the customer with a new code in the event that the code does not work or the product differs from the description or address.

Compensating the customer with a new code in the event that the program stops working before the expiration of the specified period, provided that the company’s laws are not violated.

Compensating the customer with a new code in the event that the “for life” program is discontinued within one year from the date of purchase, provided that the company’s laws are not violated.

By agreeing to complete the order, this indicates that you have verified that this product is completely identical to the copy available to you or desired to be purchased, whether it is a code (key) or an account with an email and password, and that you have read the description of the product and that you fully agree with it, and that we are serialspro We are not responsible for refunding the amount of any order that was requested incorrectly or that does not match the type or version of the product available to you, or you did not read or understand the product description well, or you did not read the method of activating programs or activating, installing, upgrading and solving Windows problems before submitting any complaint due to the type And the nature of the product and our inability to sell it to anyone else except in the event that the code (key) did not work or it was found to be activated or benefited from previously. In this case, we undertake to send a new code (key) and if it does not work also, the full amount will be returned to you